Privacy Policy
Last updated: January 5, 2026
At Col Anil's Implant and Cosmetic Dentistry, we are committed to protecting your privacy and ensuring the security of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic or use our services.
By using our services, you agree to the collection and use of information in accordance with this policy. We comply with all applicable data protection laws and regulations, including the Information Technology Act, 2000 and associated rules.
Information We Collect
Personal Information
- Full name, date of birth, and gender
- Contact information (phone number, email address, mailing address)
- Emergency contact details
- Government-issued identification (if required)
Medical and Dental Information
- Medical history, including allergies and current medications
- Dental history and treatment records
- X-rays, photographs, and other diagnostic images
- Treatment plans and progress notes
- Insurance information and billing records
Website and Communication Information
- Information provided through appointment booking forms
- Email communications and inquiry submissions
- Website usage data (IP address, browser type, pages visited)
Payment Information
- Credit/debit card information (processed securely by Razorpay)
- UPI IDs and transaction details
- Payment history and billing records
- Bank account information (if using direct bank transfer)
Note: We do not store your complete card details. Payment processing is handled by our certified payment gateway provider, Razorpay Payments Private Limited.
WhatsApp Communication Information
- WhatsApp phone number
- Message delivery status and timestamps
- Opt-in/opt-out preferences for WhatsApp messages
- WhatsApp profile information (name, profile picture - as provided by WhatsApp)
How We Use Your Information
- ✓Providing Dental Care: To diagnose, treat, and monitor your oral health conditions
- ✓Appointment Management: To schedule, confirm, and send reminders for your appointments
- ✓Communication: To respond to your inquiries, send treatment updates, and provide health education
- ✓Billing and Insurance: To process payments and coordinate with insurance providers
- ✓Legal Compliance: To comply with applicable healthcare regulations and legal obligations
- ✓Service Improvement: To improve our services, website functionality, and patient experience
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- •Healthcare Providers: With specialists, laboratories, or other healthcare professionals involved in your treatment
- •Insurance Companies: For claims processing and verification of coverage
- •Legal Requirements: When required by law, court order, or regulatory authority
- •Service Providers: With trusted vendors who assist us under strict confidentiality agreements, including:
- Razorpay Payments Private Limited: Payment gateway for processing online transactions securely
- Gupshup (WhatsApp Business API): For sending appointment confirmations and reminders via WhatsApp
- Supabase: Database hosting and management
- IT Support Providers: For website maintenance and technical support
- •With Your Consent: When you explicitly authorize us to share information with specific parties
Third-Party Services
Payment Processing (Razorpay)
We use Razorpay Payments Private Limited as our payment gateway provider. When you make a payment:
- Your payment information is transmitted directly to Razorpay's secure servers
- We do not store your complete credit/debit card numbers or CVV codes
- Razorpay is PCI-DSS compliant and uses industry-standard encryption
- Transaction data is retained for billing, reconciliation, and legal compliance
- Razorpay's privacy practices are governed by their Privacy Policy
For more information, please review Razorpay's Privacy Policy and Terms of Service.
WhatsApp Business Communications
We use WhatsApp Business API (via Gupshup) to communicate with you. Here's how we handle your WhatsApp data:
- Consent: By providing your phone number, you consent to receive WhatsApp messages from us
- Message Types: We only send transactional messages (appointment confirmations, reminders, treatment updates)
- No Marketing: We do not send promotional or marketing messages via WhatsApp without explicit consent
- Opt-Out: You can stop receiving messages at any time by replying "STOP" or contacting us
- Data Security: Messages are sent through WhatsApp's end-to-end encrypted platform
- Data Retention: We retain message delivery logs for operational purposes (90 days)
- Third-Party Processing: Message routing is handled by Gupshup under their data processing agreement
WhatsApp messages are governed by WhatsApp's Privacy Policy and WhatsApp Business Policy.
Important Note:
These third-party service providers have their own privacy policies and we recommend reviewing them. We carefully select partners who maintain high data protection standards and comply with applicable laws.
Data Security
We implement robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction:
- Encrypted data transmission and storage
- Secure, password-protected electronic health record systems
- Physical security controls for paper records
- Limited access to information on a need-to-know basis
- Regular security audits and staff training
- Compliance with industry-standard security practices
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.
Your Rights and Choices
You have the following rights regarding your personal information:
- →Access: Request copies of your medical and personal records
- →Correction: Request corrections to inaccurate or incomplete information
- →Restriction: Request restrictions on how we use or disclose your information
- →Opt-Out: Unsubscribe from marketing communications (does not affect appointment reminders)
- →Withdraw Consent: Withdraw previously given consent (may affect our ability to provide certain services)
To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe as required by law.
Data Retention
We retain your information for as long as necessary to:
- Provide ongoing dental care and maintain continuity of treatment
- Comply with legal and regulatory requirements (typically 10 years for medical records)
- Resolve disputes and enforce our agreements
After the retention period expires, we securely dispose of your information in accordance with applicable laws.
Children's Privacy
We provide dental care to patients of all ages, including children. When treating minors (under 18 years), we require consent from a parent or legal guardian. We handle children's information with the same level of care and protection as adult patients.
Website Cookies and Tracking
Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
- Remember your preferences and settings
- Understand how you use our website
- Improve website functionality and performance
You can control cookie settings through your browser. Note that disabling cookies may affect website functionality.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending you an email. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Colonel Anil's Implant and Cosmetic Dentistry
104, 1st Floor, 60 feet road
Krishna Garden, Rajarajeshwari Nagar
Bangalore - 560098, India
Phone: +91 78145 67183
Email: hello@anildentalimplants.com