Clear & Fair Policy

Refund & Cancellation Policy

Last updated: January 30, 2026

At Colonel Anil's Implant and Cosmetic Dentistry, we strive to provide exceptional dental care and ensure patient satisfaction. This Refund & Cancellation Policy explains our policies regarding appointment cancellations, rescheduling, and refunds for services rendered.

By booking an appointment or using our services, you agree to the terms outlined in this policy.

Appointment Cancellation & Rescheduling

Cancellation Notice Period

  • 24+ Hours Notice: Full refund of appointment booking fee (if applicable). No cancellation charges apply.
  • Less than 24 Hours Notice: Appointment booking fee is non-refundable. A cancellation fee may apply.
  • No-Show: Full appointment booking fee will be forfeited. Additional fees may apply for pre-ordered materials or reserved surgical time.

How to Cancel or Reschedule

To cancel or reschedule an appointment, please contact us through any of the following methods:

Emergency Cancellations

We understand that emergencies happen. In case of medical emergencies, family emergencies, or other unavoidable circumstances, please contact us as soon as possible. We will handle emergency cancellations on a case-by-case basis and may waive cancellation fees at our discretion.

Important Note:

Repeated cancellations or no-shows may result in a requirement to pre-pay for future appointments or denial of future booking privileges.

Treatment Payment Refunds

Before Treatment Commencement

If you cancel a treatment before it begins:

  • Full refund minus any non-refundable consultation or diagnostic fees
  • Refunds will be processed within 7-10 business days
  • Custom-made items (crowns, dentures, etc.) that have been ordered are non-refundable

After Treatment Has Started

Once treatment has commenced:

  • Partial Refund: You may be eligible for a partial refund based on the percentage of treatment completed
  • Multi-Session Treatments: Refunds will be calculated based on completed sessions vs. total planned sessions
  • Materials & Lab Fees: Costs for materials already used or lab work completed are non-refundable

Non-Refundable Services

The following services are non-refundable once performed:

  • Diagnostic services (X-rays, examinations, consultations)
  • Completed treatments (extractions, fillings, cleanings)
  • Custom fabricated dental appliances (crowns, bridges, dentures, orthodontic appliances)
  • Surgical procedures (implant placement, bone grafts)
  • Cosmetic procedures that have been completed (veneers, whitening)

Quality Guarantee:

If you are unsatisfied with the quality of completed work, please speak with Dr. Anil Kumar directly. We stand behind our work and will make reasonable efforts to address any legitimate concerns or complications at no additional cost within the warranty period.

Online Payment Refunds (Razorpay)

We use Razorpay Payments Private Limited as our secure payment gateway for processing online payments. Here's how refunds work for online transactions:

Refund Timeline

  • →Refund Initiation: Within 24-48 hours after approval of refund request
  • →Credit/Debit Cards: 5-7 business days from refund initiation
  • →UPI/Net Banking: 5-7 business days from refund initiation
  • →Wallets (Paytm, PhonePe, etc.): Instant to 3 business days

Note: The actual time for funds to appear in your account depends on your bank or payment provider's processing time, which is beyond our control.

Refund Method

All refunds will be processed to the original payment method used for the transaction. We cannot process refunds to a different payment method or bank account.

Failed Transactions & Double Payments

  • If money was deducted but appointment was not confirmed, contact us immediately at hello@anildentalimplants.com
  • Failed transaction refunds are processed automatically by Razorpay within 5-7 business days
  • In case of duplicate payments, the extra amount will be refunded within 48 hours of notification

Payment Disputes

For payment-related disputes:

  • First contact our clinic at: hello@anildentalimplants.com
  • For payment gateway issues, you may contact Razorpay customer support
  • Keep transaction ID and payment receipt for reference

Security Note:

We do not store your card details. All payment information is securely handled by Razorpay, a PCI-DSS compliant payment gateway. For more information, visit Razorpay's Privacy Policy.

Insurance Claims & Refunds

If you are using dental insurance:

  • You are responsible for understanding your insurance coverage and benefits
  • We will assist with insurance claims but do not guarantee coverage or reimbursement
  • If insurance denies coverage, you remain responsible for payment
  • If insurance pays more than expected, we will refund the overpayment within 10 business days
  • Insurance-related refunds follow the same timeline as direct refunds

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our front desk in person, by phone (+91 78145 67183), or by email (hello@anildentalimplants.com)
  2. Provide your appointment details, transaction ID, and reason for refund
  3. Submit a written refund request (email is acceptable)
  4. We will review your request within 2-3 business days
  5. If approved, refund will be initiated within 24-48 hours
  6. You will receive confirmation email with refund tracking details

Refund Exclusions & Limitations

Refunds will NOT be provided in the following circumstances:

  • ✗Patient dissatisfaction due to unrealistic expectations that were communicated before treatment
  • ✗Complications arising from patient non-compliance with post-treatment instructions
  • ✗Normal biological variations in healing or treatment outcomes
  • ✗Pre-existing conditions that were disclosed and discussed before treatment
  • ✗Change of mind after treatment completion without valid medical reasons

Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically. The "Last Updated" date at the top of this page indicates when the policy was last revised.

Questions About Refunds or Cancellations?

If you have questions about this policy or need assistance with a refund or cancellation, please contact us:

Colonel Anil's Implant and Cosmetic Dentistry

104, 1st Floor, 60 feet road

Krishna Garden, Rajarajeshwari Nagar

Bangalore - 560098, India

Phone: +91 78145 67183

Email: hello@anildentalimplants.com

WhatsApp: +91 78145 67183

Business Hours:
Monday - Saturday: 10:00 AM - 9:00 PM
Sunday: 10:00 AM - 2:00 PM

Acknowledgment

By booking an appointment or using our services, you acknowledge that you have read, understood, and agree to this Refund & Cancellation Policy.